To get in contact with us please use one of the methods below.
Live Chat open daily from 10.15am until 5pm.
If you are contacting us about changing, cancelling or refunding your booking and are a myODEON or myLIMITLESS member, you can cancel a booking you have made as long as the film is not starting within 2 hours.
Bookings cannot be amended, please cancel your booking and make a new reservation.
- Login using your email address
- Click on ‘Purchases’
- Select which booking you require cancelling
- The refund button will appear towards the bottom half of the screen
- The refund button will appear once the payment transaction has settled (this can sometimes take up to 6 hours from when you make your booking)
- If the start of your film is less than 2 hours away, you will not be able to cancel
- You can only refund tickets (not food & drink)
- Cannot refund any tickets with alcohol selections
- Booking fee is not refundable