To get in contact with us please use one of the methods below.
Live Chat open daily from 10.15am until 5pm.
Call us Monday-Saturday 10.15am until 5pm.
Guest Service helpline: 016 869 460
myLIMITLESS helpline: 1800 937 500
Please click here for Accessibility Queries
If you are contacting us about changing, cancelling or refunding your booking and are a myODEON or myLIMITLESS member, you can cancel a booking you have made as long as the film is not starting within 2 hours.
Bookings cannot be amended, please cancel your booking and make a new reservation.
To do this, download the ODEON App (iOS here Android / Apple) and follow these steps:
- Login using your email address
- Click on ‘Purchases’
- Select which booking you require cancelling
- The refund button will appear towards the bottom half of the screen
- The refund button will appear once the payment transaction has settled (this can sometimes take up to 6 hours from when you make your booking)
- If the start of your film is less than 2 hours away, you will not be able to cancel
- You can only refund tickets (not food & drink)
- Cannot refund any tickets with alcohol selections
- Booking fee is not refundable