Need Help?
Most questions can be solved quickly using our live chat service.
đź’¬ Chat with Us
Click the chat icon in the bottom-right corner of your screen to start a conversation.
Our virtual assistant Odi can help with almost everything you need — from booking queries to membership information.
If you need to speak to someone, our Live Agents are available every day between
10:15 AM – 4:45 PM.
Accessibility Support
If you need assistance with Disability or Accessibility bookings, please contact our dedicated helpline:
đź“ž 0818 021 075
Available Monday–Sunday, 10:15 AM – 4:55 PM
Changing, Cancelling or Refunding a Booking
If you’re an ODEON Extras or myLIMITLESS member, you can cancel a booking as long as the film has not started within 2 hours.
⚠️ Bookings cannot be amended — please cancel your existing booking and make a new reservation.
To cancel, simply use the ODEON App (available on iOS and Android):
- Go to My Profile in the ODEON App.
- Select Purchases, then choose your booking.
- Tap Refund → Refund Order.