How do I make a complaint? 11 August 2021 12:19 Updated We're sorry you're unhappy with any aspect of ODEON Cinemas, however, if something has gone wrong, please submit a request and one of our Guest Service team will get back to you. Related articles Can I cancel or refund my booking? What are cookies and why do you use them? How do I book a ticket for my carer? Why do you charge an Online Booking Fee? What should I do if my Limitless card is damaged, lost or stolen?